Business operations Archives - On Point Support

19 Jul 2023

Business operations – what are the many crossovers in a service business?

Business operations

Business operations is a broad term. The many crossovers in a service business refer to various departments and processes collaborating to provide high-quality services efficiently and effectively. And, ultimately, increase profitability levels. Here are typical ways operations interact and impact a service business: Cross-functional Cross-departmental Cross teams Carry through with…

09 May 2023

How a phone answering service achieves benefits for small business

Administration, Business operations, Customer Experience, Sales

Are you finding it challenging to balance answering phone calls while managing other important aspects of your workload? Engaging an external phone answering provider can ensure that all incoming calls are answered promptly during business hours. Having this service results in a more positive customer experience and upholding your brand's…

12 Apr 2023

Reasons CRM impacts on business and boosts your business strategy

Business operations, Customer Experience, Customer Feedback, Customer service, Sales

The CRM impacts on business is a significant factor as many companies are unlikely to ever return to the office or scale down the compulsory going-to-work notion. For an SMB, managing a hybrid or remote workforce becomes a balancing act. There is a concern about operating on tight margins and…

11 Nov 2021

5 top Customer Relationship Management tips adding value to your business overall

Business operations, Customer Experience, Marketing, Productivity, Sales

Customer Relationship Management is essential for all businesses. But what are businesses doing to manage this? What is Customer Relationship Management (CRM)? CRM may be something that you are already doing in your business to a more significant extent than you realise. Customer Relationship Management or ‘CRM’ is the process…

20 Oct 2021

Conquer your multitasking and 3 ways to increase productivity

Business operations, Productivity

To understand how to increase productivity, we must understand what productivity is.The definition of productivity is “the effectiveness of productive effort”.Productivity is measured by the rate of output per unit of input. To be able to increase this rate, we must appreciate what affects our efficiency. We have put together…

26 Jun 2021

10 simple invoice processing steps for a healthy cashflow

Administration, Business operations

“An invoice with all the right components will ensure timely payments and result in a smooth cashflow position for your business” - Anonymous An invoice and the invoicing process is a critical component of a business, and when done correctly, it ensures that clients pay on time and the balance…

31 Jan 2021

How to strengthen best business culture through induction

Administration, Business operations

Making sure that you have all the bases covered with induction formalising the paperwork, and providing training can be one of the biggest chores. As a result, you quickly realise there is more to get organised and go through with more time eating into your day than you’d ideally like.…

29 Sep 2020

Working remotely – how to motivate your team

Business operations, Working Remotely

With further progression of working remotely - the working from home “revolution” - most of us have now experienced the pleasure and pain of running a combined home-office environment. For many, this new way of working brings us closer to that elusive phenomenon of a work/life balance. It can also…

10 Sep 2020

Business restructure with a focus on success

Business operations

As small business owners, we have a constant drive to find ways of working smarter rather than harder for business restructure.For most industries advancements in technology and “off-the-shelf” business solutions can help with most aspects of business. Such aspects include:information and data storage,quotes and scheduling,accounting, andpoint of sale processing.Up to…

18 Jun 2020

Have latest changes led to that overwhelmed feeling?

Administration, Business operations

You may be experiencing that overwhelmed feeling with some recent easing of COVID-19 measures meaning different routines. There may be elements of back to the norm but also the need for further change in many cases. As well as in your personal life, further changes may be required in the workplace…