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Sales

09 May 2023

How a phone answering service achieves benefits for small business

Administration, Business operations, Customer Experience, Sales

Are you finding it challenging to balance answering phone calls while managing other important aspects of your workload? Engaging an external phone answering provider can ensure that all incoming calls are answered promptly during business hours. Having this service results in a more positive customer experience and upholding your brand's…

12 Apr 2023

Reasons CRM impacts on business and boosts your business strategy

Business operations, Customer Experience, Customer Feedback, Customer service, Sales

The CRM impacts on business is a significant factor as many companies are unlikely to ever return to the office or scale down the compulsory going-to-work notion. For an SMB, managing a hybrid or remote workforce becomes a balancing act. There is a concern about operating on tight margins and…

11 Nov 2021

5 top Customer Relationship Management tips adding value to your business overall

Business operations, Customer Experience, Marketing, Productivity, Sales

Customer Relationship Management is essential for all businesses. But what are businesses doing to manage this? What is Customer Relationship Management (CRM)? CRM may be something that you are already doing in your business to a more significant extent than you realise. Customer Relationship Management or ‘CRM’ is the process…