Blog - On Point Support

08 Dec 2021

Isn’t it important to focus on your business visibility?

Marketing

We currently have a unique opportunity to be more social and increase business visibility in different ways. Globally, we are facing unprecedented times. More locally, we are experiencing a time of great change in personal and business lives with an easing of COVID restrictions in Greater Sydney. As we emerge…

11 Nov 2021

5 top Customer Relationship Management tips adding value to your business overall

Business operations, Customer Experience, Marketing, Productivity, Sales

Customer Relationship Management is essential for all businesses. But what are businesses doing to manage this? What is Customer Relationship Management (CRM)? CRM may be something that you are already doing in your business to a more significant extent than you realise. Customer Relationship Management or ‘CRM’ is the process…

20 Oct 2021

Conquer your multitasking and 3 ways to increase productivity

Business operations, Productivity

To understand how to increase productivity, we must understand what productivity is.The definition of productivity is “the effectiveness of productive effort”.Productivity is measured by the rate of output per unit of input. To be able to increase this rate, we must appreciate what affects our efficiency. We have put together…

30 Sep 2021

How to best handle those sensitive interviews for client testimonials

Marketing

Client testimonials are valuable at any stage of business. As an example, would you like to start or continue to obtain client testimonials as part of your marketing? Or gain client feedback for more current testimonials? Then there are several factors to consider before conducting those important interviews. How to…

31 Aug 2021

Resilience and motivation – are we talking sport or business?

Business momentum

Resilience, motivation and persistence are key components that can contribute to success in businesses at large. Who is Neil Robertson? Introducing Neil Robertson, an Australian professional snooker player. Originally born and raised in Melbourne, Australia, Neil moved to England – the traditional mecca of snooker - to commit to his…

29 Jul 2021

7 ways to build better and strong client relationships

Client Relationships

Building strong client relationships and maintaining them is equally important to focus on gaining new business and revenue. There is no doubt that you have to put in the effort for the relationship to thrive and grow. So, how do you go about building a solid, lasting client relationship? Below…

26 Jun 2021

10 simple invoice processing steps for a healthy cashflow

Administration, Business operations

“An invoice with all the right components will ensure timely payments and result in a smooth cashflow position for your business” - Anonymous An invoice and the invoicing process is a critical component of a business, and when done correctly, it ensures that clients pay on time and the balance…

07 May 2021

Do you plan projects to accomplish a successful outcome?

Project Management

Many project managers and teams do not plan projects because they fail to understand the importance of planning in project management. The planning component helps guide teams, sponsors, stakeholders through the project phase. “Give me six hours to chop down a tree, and I will spend the first four sharpening…

26 Mar 2021

How customer feedback can be one important way for businesses to thrive

Customer Experience, Customer Feedback, Market Research, Marketing

Customer feedback can not only mean increased revenue for your business, but also helps maintain your brand and your reputation. Your customers are your biggest assets. I believe customer feedback is the coiled spring that catapults your company forward. It will continually adjust your trajectory while keeping you on target.…

31 Jan 2021

How to strengthen best business culture through induction

Administration, Business operations

Making sure that you have all the bases covered with induction formalising the paperwork, and providing training can be one of the biggest chores. As a result, you quickly realise there is more to get organised and go through with more time eating into your day than you’d ideally like.…