Blog - On Point Support

30 Sep 2021

How to best handle those sensitive interviews for client testimonials

Marketing

Client testimonials are valuable at any stage of business. As an example, would you like to start or continue to obtain client testimonials as part of your marketing? Or gain client feedback for more current testimonials? Then there are several factors to consider before conducting those important interviews. How to…

31 Aug 2021

Resilience and motivation – are we talking sport or business?

Business momentum

Resilience, motivation and persistence are key components that can contribute to success in businesses at large. Who is Neil Robertson? Introducing Neil Robertson, an Australian professional snooker player. Originally born and raised in Melbourne, Australia, Neil moved to England – the traditional mecca of snooker - to commit to his…

29 Jul 2021

7 ways to build better and strong client relationships

Client Relationships

Building strong client relationships and maintaining them is equally important to focus on gaining new business and revenue. There is no doubt that you have to put in the effort for the relationship to thrive and grow. So, how do you go about building a solid, lasting client relationship? Below…

26 Jun 2021

10 simple invoice processing steps for a healthy cashflow

Administration

“An invoice with all the right components will ensure timely payments and result in a smooth cashflow position for your business” - Anonymous An invoice and the invoicing process is a critical component of a business, and when done correctly, it ensures that clients pay on time and the balance…

07 May 2021

Do you plan projects to accomplish a successful outcome?

Project Management

Many project managers and teams do not plan projects because they fail to understand the importance of planning in project management. The planning component helps guide teams, sponsors, stakeholders through the project phase. “Give me six hours to chop down a tree, and I will spend the first four sharpening…

26 Mar 2021

How customer feedback can be one important way for businesses to thrive

Customer Experience, Customer Feedback, Marketing, Research

Customer feedback can not only mean increased revenue for your business, but also helps maintain your brand and your reputation. Your customers are your biggest assets. I believe customer feedback is the coiled spring that catapults your company forward. It will continually adjust your trajectory while keeping you on target.…

31 Jan 2021

How to strengthen best business culture through induction

Administration

Making sure that you have all the bases covered with induction formalising the paperwork, and providing training can be one of the biggest chores. As a result, you quickly realise there is more to get organised and go through with more time eating into your day than you’d ideally like.…

17 Dec 2020

5 powerful tips to maintain business momentum

Business momentum

Now that we’re drawing to a close on the calendar year, the next month or so might be a good time to take moments from 2020 and build on that business momentum for 2021. Remember, it’s also important to celebrate your successes! Twenty-twenty has been an ‘out of the ordinary’…

29 Sep 2020

Working remotely – how to motivate your team

Business operations, Working Remotely

With further progression of working remotely - the working from home “revolution” - most of us have now experienced the pleasure and pain of running a combined home-office environment. For many, this new way of working brings us closer to that elusive phenomenon of a work/life balance. It can also…

10 Sep 2020

Business restructure with a focus on success

Business operations

As small business owners, we have a constant drive to find ways of working smarter rather than harder for business restructure.For most industries advancements in technology and “off-the-shelf” business solutions can help with most aspects of business. Such aspects include:information and data storage,quotes and scheduling,accounting, andpoint of sale processing.Up to…