Blog - On Point Support

26 Nov 2023

How organising customer service data reaches a higher experience

Business Data, Customer Experience, Customer service

In today's competitive business landscape, data is a prized asset that can unravel invaluable insights when successfully utilised. Among the range of data at a company's disposal, customer service data stands out as a rich source of information. Integrating customer service data into your business intelligence reporting strategy can propel…

19 Jul 2023

Business operations – what are the many crossovers in a service business?

Business operations

Business operations is a broad term. The many crossovers in a service business refer to various departments and processes collaborating to provide high-quality services efficiently and effectively. And, ultimately, increase profitability levels. Here are typical ways operations interact and impact a service business: Cross-functional Cross-departmental Cross teams Carry through with…

09 May 2023

How a phone answering service achieves benefits for small business

Administration, Business operations, Customer Experience, Sales

Are you finding it challenging to balance answering phone calls while managing other important aspects of your workload? Engaging an external phone answering provider can ensure that all incoming calls are answered promptly during business hours. Having this service results in a more positive customer experience and upholding your brand's…

12 Apr 2023

Reasons CRM impacts on business and boosts your business strategy

Business operations, Customer Experience, Customer Feedback, Customer service, Sales

The CRM impacts on business is a significant factor as many companies are unlikely to ever return to the office or scale down the compulsory going-to-work notion. For an SMB, managing a hybrid or remote workforce becomes a balancing act. There is a concern about operating on tight margins and…

08 Dec 2021

Isn’t it important to focus on your business visibility?

Marketing

We currently have a unique opportunity to be more social and increase business visibility in different ways. Globally, we are facing unprecedented times. More locally, we are experiencing a time of great change in personal and business lives with an easing of COVID restrictions in Greater Sydney. As we emerge…

11 Nov 2021

5 top Customer Relationship Management tips adding value to your business overall

Business operations, Customer Experience, Marketing, Productivity, Sales

Customer Relationship Management is essential for all businesses. But what are businesses doing to manage this? What is Customer Relationship Management (CRM)? CRM may be something that you are already doing in your business to a more significant extent than you realise. Customer Relationship Management or ‘CRM’ is the process…

20 Oct 2021

Conquer your multitasking and 3 ways to increase productivity

Business operations, Productivity

To understand how to increase productivity, we must understand what productivity is.The definition of productivity is “the effectiveness of productive effort”.Productivity is measured by the rate of output per unit of input. To be able to increase this rate, we must appreciate what affects our efficiency. We have put together…

30 Sep 2021

How to best handle those sensitive interviews for client testimonials

Marketing

Client testimonials are valuable at any stage of business. As an example, would you like to start or continue to obtain client testimonials as part of your marketing? Or gain client feedback for more current testimonials? Then there are several factors to consider before conducting those important interviews. How to…

31 Aug 2021

Resilience and motivation – are we talking sport or business?

Business momentum

Resilience, motivation and persistence are key components that can contribute to success in businesses at large. Who is Neil Robertson? Introducing Neil Robertson, an Australian professional snooker player. Originally born and raised in Melbourne, Australia, Neil moved to England – the traditional mecca of snooker - to commit to his…

29 Jul 2021

7 ways to build better and strong client relationships

Client Relationships

Building strong client relationships and maintaining them is equally important to focus on gaining new business and revenue. There is no doubt that you have to put in the effort for the relationship to thrive and grow. So, how do you go about building a solid, lasting client relationship? Below…