Last updated: 1 February 2020
On Point Support (“the”, “us”, “we”, or “our”) operates the website: www.onpointsupport.com.au
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
If you need to get into contact with us, please refer to our Contact Us page on our website.
1. Information Collection and Use
1.1 While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to, your email address, name, phone number, postal address and date of birth (“Personal Information”).
1.2 The purpose for which we collect personal information is to provide you with the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.
1.3 Your personal information may be used for the purposes of sending newsletters communications due to the subject matter of the website.
2. Log Data
2.1 We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
2.2 In addition, we may use third-party services, that collect, monitor and analyse this type of information in order to increase our Service’s functionality.
3. Service Providers
3.1 We may employ third-party companies and individuals to facilitate our Service, to the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
3.2 These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.1 We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
5. Compliance with Laws
5.1 We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
6.1 The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
7.1 If you are a resident of the European Economic Area (EEA), you have certain data protection rights. On Point Support aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
7.2 If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
7.3 In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
8. International Transfer
8.1 Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
8.2 If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.
8.3 There may be an instance where work may be done overseas. In such circumstance, we shall expressly inform you and that your consent may be collected voluntarily. We note that there are exceptions under Australian Privacy Principles (APPs) where your consent is unnecessary.
9. Access and Correction
9.1 Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the email address set out above.
10.1 Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the email address above with the following information:
• Your name and address;
• Details of the alleged breach of privacy; and
• URL link to the alleged breach of privacy (if applicable).
10.2 Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
11. Retention of Information
11.1 We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
12. Links to Other Sites
12.2 We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
13. Children’s Privacy
13.1 Our Service does not address anyone under the age of 18 (“Children”).
13.2 We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
16. Contact Us