Are you finding it challenging to balance answering phone calls while managing other important aspects of your workload?
Engaging an external phone answering provider can ensure that all incoming calls are answered promptly during business hours. Having this service results in a more positive customer experience and upholding your brand’s reputation. It also means that an additional professional voice represents your business, enhances your credibility and builds trust with customers. In essence, virtual reception for small businesses is a time saver.
The recent emergence of phone answering services Australia wide
For business growth and to help with your workload, having a phone answering service is a cost-effective way to build your team. Your phone calls are answered during business hours at a much lower cost than having a full-time employee. You may not be at the stage of having substantial work for an additional administration team member. So having a real person on the team providing friendly and professional service with phone answering skills and minimal management for your specific business is extremely beneficial. Instead of going to voicemail – a real person is answering your calls bringing a professional edge to your business.
Minimal training is another attractive option
Minimal training phone answering options, such as scripts, can be an attractive solution. Addressing the requirements for a cost-effective and efficient way to handle a high volume of incoming calls. By providing operators with or developing pre-written scripts, it is possible to ensure consistency and accuracy in handling calls without the need for extensive training. You have the flexibility to select whether you want to receive your phone messages through email and/or SMS. And you can also ask for call transfers to the appropriate team members. There are options to capture critical client or customer messages after business hours.
Phone answering service Australia v an offshore provider?
When selecting phone answering options, it is crucial to consider various factors. Your choice of provider can significantly impact your business’s sales and revenue.
Therefore, making a well-informed decision that aligns with your company’s goals and values is essential.
| Criteria to Consider | Phone Answering Service Australia Provider | Offshore Provider |
| Language proficiency | Native English-speaking staff | Non-native English-speaking staff increasing time and difficulty in taking accurate messages |
| Time zone | Same time zone as when you operate and when your callers are contacting your business | Different time zone |
| Communication quality | High-quality service and support | Inconsistent service and support |
| Cultural alignment | Similar cultural values | Cultural differences may exist |
| Data privacy regulations | Compliance with Australian privacy laws | Compliance with local privacy laws may vary |
Premium scheduling service
A phone answering and job scheduling service is designed to streamline your business operations by handling your job scheduling needs. Missed calls and scheduling errors can significantly impact your business.
How can we help your business?
Get in touch to discuss how a phone answering service for small business may work for you.
On Point Support is glad to provide you with a quotation for our premium phone answering month-to-month service. We have you covered, from scheduling appointments and dispatching technicians and trades to providing excellent customer service to your clients.
Whether you are looking for a temporary solution or a long-term partnership, contact us to discuss your specific needs.
