Phone Answering
Struggling with answering the volume of calls on top of your other commitments? A phone answering service is ideal for businesses of any size and business stage. Calls can be answered during full business hours or at certain times. These times could be during sales meetings, while on jobs or on the tools, or you're on a well-earned extended holiday.
Our friendly and professional specialist team provides phone answering skills at an affordable option. As a result, you will gain more freedom and uphold an excellent client/customer experience.
Speak to us about On Point Support’s phone answering service based in Australia, available month-to-month. No lock-in contracts.
What are the big benefits of a phone answering service?
You might be at the stage of business where phone answering cover will provide big benefits. Say, you’re on jobs when your customers are likely to call, in meetings or appointments, on holiday or are simply not keeping up with calls with your busy workload or due to growth.
Our clients come to us, so a real person answers their calls.
Significantly, a phone answering service helps business owners to maintain their level of customer experience and business brand reputation. And easily aids in increasing the number of positive customer reviews received.
Your own business number
Also, a phone line is set up specifically for your account so that all calls can easily be answered professionally, representing your business.
What would you like to say to your callers?
A customised greeting and script to suit your industry and specific business can be put in place. To be sure, this step results in your callers having a more positive experience with your business.
Your choice on phone messages
The caller's name, contact details and the reason for the call are included where possible as part of standard messages sent to clients.
You can choose your phone messages to be sent by email and/or SMS and request call transfers to your relevant team members.
There is also the option to capture important client/customer messages after hours.
More options...
Obtaining information to questions relevant to your business can be arranged as an additional option.
We also handle outbound calling for clients. For example, from follow-up and administration to appointment setting and sales.
Contact us to find out more about our competitive packages on offer.