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Customer service

26 Nov 2023

How organising customer service data reaches a higher experience

Business Data, Customer Experience, Customer service

In today's competitive business landscape, data is a prized asset that can unravel invaluable insights when successfully utilised. Among the range of data at a company's disposal, customer service data stands out as a rich source of information. Integrating customer service data into your business intelligence reporting strategy can propel…

12 Apr 2023

Reasons CRM impacts on business and boosts your business strategy

Business operations, Customer Experience, Customer Feedback, Customer service, Sales

The CRM impacts on business is a significant factor as many companies are unlikely to ever return to the office or scale down the compulsory going-to-work notion. For an SMB, managing a hybrid or remote workforce becomes a balancing act. There is a concern about operating on tight margins and…