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Virtual Reception

Struggling with answering the volume of calls on top of your other commitments, or you’d like to be able to divert calls at certain times such as during a sales meeting or perhaps you’re planning a well-earned holiday?

Our Virtual Reception service gives you a cost-effective option for both more freedom and upholding an excellent client/customer experience.

Here is an overview of On Point Support’s service:

Handle incoming phone calls as required
Dedicated phone line, transfers and after-hours voicemail
Customised greeting and script
Standard messages include caller name, contact details and reason for call
Additional optional features

You might need cover when you’re on a job, in a meeting or appointment, on holiday or on a full time basis.

A phone line set up specifically for your business with the option to transfer to you or another team member and capture important client/customer messages after hours.

Wording to suit your industry and business can be implemented.

The reason for the call is included where possible as part of standard messages.

Obtaining answers to questions relevant to your business and appointment setting can be arranged.

Contact us to find out more about our competitive packages.